Your privacy is not a formality at Hollywood — it is a core part of how we operate. This policy explains clearly what personal data we collect from Pakistani players, why we collect it, how it is stored and protected, and what rights you have over your own information.
These are the practical standards that shape how every player's data is handled on our platform
Hollywood does not sell, rent or trade your personal information to any third party for marketing or commercial purposes. Your data is used only for running the platform you signed up for — nothing more, nothing less.
All data transmitted between your device and Hollywood's servers is protected by SSL/TLS encryption. Sensitive data including payment details and identity documents is encrypted at rest as well. We treat your financial information with the same care we would want for our own.
Hollywood collects only the personal data that is genuinely necessary to operate your account, process your transactions and comply with standard platform obligations. We do not collect data for the sake of it — if we do not need it, we do not ask for it.
This policy is written in plain English so that every Pakistani player can understand exactly what happens with their data. There is no fine print designed to hide anything. If something changes, we tell you before the change takes effect.
You have the right to view the data Hollywood holds about you, request corrections, ask for deletion and opt out of marketing communications at any time. These are genuine rights, not just words on a page — contact our support team and we will action your request promptly.
Hollywood does not keep your data indefinitely. Account data is retained for as long as your account is active and for a reasonable period thereafter to meet standard record-keeping obligations. Once those periods expire, data is securely deleted or anonymised.
This Privacy Policy applies to Hollywood, an online sports betting and casino platform accessible at hollywood.ml. Throughout this document "Hollywood", "we", "us" and "our" refer to the operator of the Hollywood platform. "You" and "your" refer to any person who visits the Hollywood website, registers an account or uses any service offered through the platform.
Hollywood operates as a sports betting and gaming entertainment platform serving players in Pakistan. Our services include sports betting covering Cricket, Pakistan Super League (PSL), T20 internationals, Football and Esports; Live Casino games such as Baccarat, Roulette, Blackjack and Teen Patti; Slot Games; and various other gaming products available in the Game Lobby.
As part of running these services, Hollywood acts as the data controller for the personal information of our registered players. This means we determine why and how your personal data is processed. Where we engage third-party service providers to assist with specific functions — such as payment processing or identity verification — those providers may act as data processors on our behalf, under written agreements that require them to handle your data in accordance with our standards.
If you have any questions about this Privacy Policy or how Hollywood handles your personal data, you can contact our support team at any time. Details are in Section 12 at the bottom of this page.
Hollywood collects personal data in three main ways: information you provide directly when registering or using the platform, information generated automatically through your use of the platform, and information obtained from trusted third parties for verification purposes.
| Category | Examples | How Collected |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number, photograph | Provided by you during registration or verification |
| Contact Data | Mobile number, email address, city/province | Provided by you during registration |
| Financial Data | JazzCash/Easypaisa account references, bank account details, transaction history in PKR | Provided by you when depositing or withdrawing |
| Account Activity Data | Bets placed, games played, login history, session duration, bonus usage | Generated automatically by platform activity |
| Technical Data | IP address, device type, browser, operating system, app version | Collected automatically when you access the platform |
| Communications Data | Messages sent to support, chat transcripts, email correspondence | Collected when you contact Hollywood |
| Verification Data | Identity document images, selfie verification, address proof | Provided by you when prompted for KYC verification |
Hollywood does not knowingly collect data from individuals under the age of 18. If we discover that a minor has provided us with personal data, we will delete it promptly and close the associated account.
You are not required to provide all data fields at registration, but certain data — such as your name, mobile number and date of birth — is essential for account creation. Other data such as identity documents may be requested before a withdrawal is processed, as part of our standard verification process.
Hollywood uses the personal data we collect for specific, defined purposes only. We do not use your data in ways that are inconsistent with the purposes listed below.
Hollywood does not use your personal data to make fully automated decisions that significantly affect you without human oversight. For example, account restriction decisions based on fraud signals are reviewed by a member of the compliance team before action is taken.
Hollywood processes your personal data on one or more of the following legal grounds, depending on the specific purpose of the processing activity:
Hollywood does not sell your personal data. We may share your data with the following categories of third parties, strictly for the purposes described and under appropriate data processing agreements:
All third parties who process data on Hollywood's behalf are bound by written agreements requiring them to keep your data confidential, use it only for the agreed purpose and maintain appropriate technical and organisational security measures.
Hollywood uses cookies and similar tracking technologies to make the platform work properly, to remember your preferences and to understand how players use the site so we can improve it. Below is a summary of the cookie types in use:
You can manage or delete cookies through your browser settings at any time. Note that disabling strictly necessary cookies may affect your ability to log in or use certain platform features correctly.
Hollywood takes the security of your personal data seriously and has implemented a range of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, alteration or disclosure.
While Hollywood takes every reasonable precaution, no internet-based system is 100% immune to security risks. You can also help protect your account by using a strong, unique password, enabling two-step verification if available, and never sharing your login details with anyone.
Hollywood retains your personal data only for as long as is necessary for the purposes outlined in this policy. The general retention periods that apply are as follows:
When data is no longer required and the applicable retention period has passed, Hollywood securely deletes or anonymises the data so that it can no longer be linked to you as an individual.
As a Hollywood player, you have a number of rights in relation to your personal data. These are genuine rights that you can exercise at any time by contacting the Hollywood support team. Hollywood will respond to all data rights requests promptly.
You can request a copy of the personal data Hollywood holds about you. We will provide this in a clear, readable format.
If any data we hold about you is inaccurate or incomplete, you can ask us to correct it. We will update records promptly.
You can ask Hollywood to delete your personal data where it is no longer needed, subject to legal retention obligations.
You can ask us to pause processing of your data in certain circumstances, for example while a correction request is being reviewed.
Where technically feasible, you can request your data in a structured, commonly used format so you can transfer it elsewhere.
You can object to Hollywood processing your data for direct marketing at any time. We will stop immediately upon receiving your request.
To exercise any of these rights, contact Hollywood support with your registered account details and a description of your request. We will confirm receipt and action your request as quickly as possible, and in any case within a reasonable timeframe.
Hollywood is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is a required step during the registration process, and Hollywood may request official documentation — such as a CNIC — to confirm that a player meets the minimum age requirement.
If Hollywood becomes aware that a person under 18 has provided personal data or created an account, we will immediately close the account, delete the associated data and, where applicable, return any deposited funds to the verified payment source used.
If you are a parent or guardian and you believe your child has registered on Hollywood without your knowledge, please contact our support team immediately so we can investigate and take appropriate action.
Hollywood may update this Privacy Policy from time to time to reflect changes in our practices, the services we offer or applicable standards. When we make material changes to this policy, we will notify active players via email or an in-platform notification before the changes take effect.
The updated policy will be published on this page with a revised "Last Updated" date at the top. We encourage you to review this policy periodically so that you remain informed about how your personal data is being handled.
Your continued use of the Hollywood platform after a policy update has been communicated constitutes your acknowledgement of the revised policy. If you disagree with any changes, you should stop using the platform and contact support to discuss your options.
If you have any questions, concerns or requests relating to this Privacy Policy or how Hollywood handles your personal data, please get in touch with the support team. We are committed to handling all privacy-related queries with care and confidentiality.
Hollywood's Terms and Conditions and Responsible Gaming Policy are related documents that work alongside this Privacy Policy. You can find both in the footer links below.